First, quantity
1, the company shall not be retail, MOQ by style and customer service.
2, at least in parts, for which each product order, all prices excluding freight costs, wood frame.
Second, the distribution
1, and General we of shipping time are is 7-10 days around (if is customized of, according to both agreement time for associate): a,, and we received payment Hou 7-10 days within shipping; b, and because products update of more fast, may in processing you orders zhiqian, you set of merchandise has stock, for this situation we of customer service personnel will will to mail or phone way told of, let you decided whether canceled orders or are replaced style. 2, special circumstances may delay the shipment: a, sometimes the factory will export list such a tense time, might kiss the goods will be delayed for a few days, so they will have to wait patiently, don't worry. B, sometimes just a few patterns in the style of stock, will do when it comes out of the factory before delivery, we will be justified at a time (unless guests specify part first)
Third, shipping
1, on arrangements prior to shipping, our customer service with your order confirmation. Online supply of basic products in time, also does not arrange except temporarily out of stock, so we see after your order, we will take a look at the stock, if there's anything I will let you know if I might change other styles. 2, customer orders after payment, please notify our customer service, so that our manufacturers to arrange delivery; 3, if you have a large order, we will contact you in time.
4, if you want to put in cargo invoice please specify when you order. (Because there are a lot of customers don't want us to put into the shipping list, otherwise don't put shipping list. ) 6, if you have other questions feel free to call customer service.
Four freight description
1, under normal circumstances, we ship all the shipping Department (county-level cities have direct or transit to reach), goods arrived after you are in the city, shipping companies will make your call notification delivery. Shipping is calculated according to the number of freight ( If it's not too heavy or too fluffy, is calculated according to the weight of the goods in a particular area. ) Refer to the shipping companies charge the standard shall prevail. Shipping customers, shipping is paid upon delivery to the shipping company you can, as long as you give us payment payment of goods can be. 2, receiving to see when the box is intact, wood frame is intact, if you suspect that a product is damaged, please mention in the freight Department of spot inspection of goods, if it is checked, your own solution. If it is unchecked damage to human factors, packaging intact, you can contact our customer service. 3, if you have special requirements, if you have designated the Ministry of shipping, please specify when ordering and we will work according to your designated the Ministry of shipping goods.
Five, after-sales service
1, the purchase process, no problem, please by telephone, QQ, or Email to contact us, we will negotiate with you various problems encountered during the shopping process. 2, if the goods can be received on time at the end of it in a week, we receive the customer's enquiry, the query immediately, and to give customers the most timely response to the question. 3, such as the arrival of goods quality problems, "shall receive feedback within 24 hours, as well as providing pictures, videos". 4, if the damage occurred during transportation, we will not be liable for any losses, but we can do our best to keep product packaged with the transportation communications and transportation losses are reduced to a minimum. 5, communicate with our customer service before you return, if any notice at the end, direct return, we will not be processed. 6, if we shipped promptly, and damage occasioned by delay in cargo delivery time, we do not assume liability and compensation.
